Performance Metric
The EMA Effect
Closure Hours
Decreasing closure hours allows for paramedics to realize your ED is "always" open and can be relied upon
Paramedic Hours
To maintain increased paramedic runs, the ED will have to be known as "paramedic friendly" with quick offloads and a welcome atmosphere
Transfers
A more well-run and efficient ED will allow quicker bed turnover resulting in a reduced need to transfer patients and an enhanced admit opportunity
Patient Satisfaction
Patient satisfaction will increase dramatically as patients will be seen in a timely manner by Board Certified physicians who truly care about the patient outcome
Admissions
Increased paramedic runs and fewer transfers will help bolster the census and provide increased potential for admits
Left Without Being Seen (LWBS)
EMA's strategies, such as Provider is Triage, will help control ED patient flow, increased efficiency and reduce LWBS
ED Boarders
With the support of the hospital medical staff, boarding in the ED can be reduced, increasing bed utilization and reducing the need for closure hours